ORDERING
Q: How do I place an order?
A: You can place orders online through our website shopping cart, which is our preferred method as it's best for both of us. However, if you hate forms and online ordering, you can call our warehouse or email us and we'll take care of you. This is especially helpful if you're somewhere without internet access.
Q: Can I modify my order after placing it?
A: Yes, we should be able to add items to your order assuming it hasn't already shipped to its destination. Contact us as soon as possible if you need to make changes.
Q: Do you accept custom orders?
A: Absolutely! If there's something you want and we don't have it in our standard inventory, get in touch. We'll assemble our team and work to fulfill your custom requirements. We can get almost anything except unicorns (we tried).
Q: Can I order wine and beer supplies as a gift?
A: We have absolutely no idea why you'd give someone a pallet of empty wine bottles as a gift but, um, sure? We can arrange gift orders - just let us know the delivery details and any special instructions.
Q: I'm new to winemaking/brewing and don't know what bottles to order. Can you help?
A: Although most of our existing customers know exactly what they need, yes we can absolutely help you figure that out. Call or email (sales@wineandbeersupply.com), our friendly customer service is standing by (unless it's lunchtime, in which case they're probably standing by the microwave). We can guide you through bottle selection, sizing, and quantities based on your specific needs.
Q: What information do I need to provide when ordering?
A: Please provide: your business name and contact information, delivery address, specific product details (item numbers, quantities, sizes), preferred delivery timeframe, and any special handling requirements. For custom orders, include detailed specifications and artwork if applicable.
BILLING & PRICING
Q: Do you offer bulk pricing discounts?
A: By default, we already offer bulk pricing discounts because we purchase so much inventory at once, we're able to pass along those savings to you. Think of us like Costco, just without those delicious food samples. We also offer tiered discounts for really, really large quantities. Get in touch and let's see how large your quantities are.
Q: What payment methods do you accept?
A: We accept major credit cards, business checks, wire transfers, and can set up NET terms for qualified business customers. Contact us to discuss payment options that work best for your business.
Q: Do you offer NET payment terms?
A: Yes, we offer NET 30 payment terms to qualified business customers after credit approval. Contact us to discuss your business needs and apply for credit terms.
Q: How are prices determined?
A: Our pricing is based on quantity, product type, and current market conditions. We provide wholesale pricing that reflects our bulk purchasing power. Contact us for current pricing on specific items or volume discounts.
Q: Do you charge sales tax?
A: Sales tax is charged based on your location and local tax requirements. Business customers may be exempt with proper documentation. Contact us for specific tax information for your area.
SHIPPING & DELIVERY
Q: I see a $0.01 shipping option at checkout - is this my final shipping cost?
A: No! The $0.01 shipping option you see at checkout is just a placeholder to allow you to complete your order. This is NOT your final shipping cost. After you place your order, we'll calculate the actual shipping cost based on your specific order details and location, then send you a separate quote for the real shipping charges. We do this because shipping costs for bulk orders vary significantly based on size, weight, and destination.
Q: Do I really have to pay shipping?
A: Yes, you really have to pay shipping, but we will do our best to make it as reasonable as possible. We tried to convince our CEO to save money by offering a service where he straps a pallet of wine bottles to his back and delivers them himself, but he didn't go for it.
Q: Do you offer local pickup?
A: Pickup at our warehouse in Ashland, VA; Penn Yan, New York; or Hammonton, New Jersey is totally, 100% free. Call us to discuss pickup arrangements and warehouse hours.
Q: What areas do you ship to?
A: We'll ship anywhere that makes economic sense for both parties. We primarily serve the continental United States. International shipping is evaluated case-by-case based on order size and destination (sorry, Spain is probably a stretch, but Cadiz, Kentucky works great).
Q: How long does shipping take?
A: Shipping times vary based on your location and the size of your order. Standard orders typically ship within 3-5 business days, with transit times of 1-7 days depending on distance from our Ashland, VA, Penn Yan, New York or Hammonton, New Jersey warehouse. Custom orders may require additional production time.
Q: How is shipping calculated?
A: Shipping costs are calculated based on weight, dimensions, destination, and shipping method. We work to provide the most economical shipping options for your order size. Contact us for specific shipping quotes.
Q: What shipping methods do you offer?
A: We offer various shipping methods including standard UPS ground freight, expedited shipping, and specialized handling for fragile items. Large orders typically ship via freight carriers, while smaller orders may ship via standard carriers.
Q: Do you deliver with your own trucks or use shipping companies?
A: We deliver with our own trucks to NY, PA, NJ, DE, MD, VA, and NC. For all other states, we use trusted third-party shipping carriers to ensure timely and reliable delivery.
Q: Can you provide tracking information?
A: Yes, we provide tracking information for all shipments once they leave our warehouse. You'll receive tracking details via email or phone depending on your preference.
PRODUCTS & INVENTORY
Q: What types of products do you carry?
A: We specialize in wine and beer bottles, growlers, custom glassware, corks, cans, caps, labels, and related packaging supplies. We maintain large inventory levels to provide bulk pricing and consistent availability.
Q: Do you have a minimum inventory level guarantee?
A: We maintain substantial inventory levels due to our bulk purchasing model. However, availability can vary based on demand and seasonal factors. Contact us to check current inventory levels for specific items.
Q: Can you create custom glassware with logos?
A: Yes, we can put just about anything on a glass for you. However, for branded glassware, you need to be the trademark/copyright holder of the logo or have authorization to use it. We cannot create items with NFL/NBA/MLB or other copyrighted logos without proper authorization.
Q: What bottle sizes do you offer?
A: We offer a full range of wine and beer bottle sizes including 375ml, 750ml, 1.5L wine bottles, and 12oz, 16oz, 22oz, 32oz, and 64oz beer bottles and growlers. Contact us for specific size availability and pricing.
Q: Do you offer different bottle colors?
A: Yes, we stock bottles in various colors including clear, green, brown (amber), and specialty colors. Availability varies by bottle type and size.
Q: What closure options do you provide?
A: We offer natural corks, synthetic corks, screw caps, crown caps, and swing-top closures. We can help you choose the right closure for your specific product and bottling needs.
CUSTOMER SERVICE & SUPPORT
Q: I’ve never heard of you. How do I know you're legit?
A: Have you ever been to a concert and your hipster friend is like "I was into these guys before they were cool"? Well that's what our existing clients would say; we've been doing this for a long time, just on a more limited scale. We realized that we wanted to bring the same savings and service to more wineries and breweries, so that's what we're doing. I assure you we are legit, but please don't say that word in front of our CEO or he's gonna break into an MC Hammer dance number and that would be awkward.
Q: What happens if something is wrong with my order?
A: In the unlikely event that something goes horribly awry with your order, we'll fix it. In the event it goes mildly awry, we will also fix it. We stand behind our products and service 100%.
Q: What are your business hours?
A: Our warehouse and customer service team are available Monday through Friday, 8 AM to 5 PM EST. Emergency orders or urgent issues can be addressed by contacting us directly.
Q: How can I contact you?
A: You can reach us through our website contact form, email, or phone. We prefer online communication for order tracking and documentation, but we're always available by phone for urgent matters or complex orders.
Q: Do you provide technical support for bottling?
A: Yes, our experienced team can provide guidance on bottle selection, closure compatibility, filling techniques, and troubleshooting common bottling issues. We're here to help ensure your bottling process goes smoothly.
Q: What if I have questions not covered in this FAQ?
A: Get in touch, we'll get you hooked up. Our team is knowledgeable about all aspects of wine and beer packaging and we're happy to answer any questions you might have.
Customer Accounts Login Update
Q: How do I log in to my account now?
A: We’ve updated our customer accounts to make signing in easier and more secure. Instead of a password, you’ll now receive a one-time code sent to your email. Just enter your email at login, copy the code from your inbox, and you’re in.
Q: Why can’t I use my old password?
A: Our new system no longer uses passwords. The email code login is faster, more secure, and eliminates the hassle of remembering credentials.
Q: Do I need an account to place an order?
A: No. You can still check out as a guest for a quick experience. However, logging in to your account allows you to:
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View and track your order history
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Access your saved information for faster checkout
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Take advantage of upcoming features (like loyalty rewards)
RETURNS & WARRANTY
Q: What is your return policy?
A: We accept returns on unused, unopened products in original packaging within 30 days of delivery. Custom items and special orders may have different return policies. Contact us before returning any items.
Q: Do you warranty your products?
A: We stand behind the quality of our products. Manufacturing defects are covered, and we'll work with you to resolve any quality issues. Contact us immediately if you receive defective products.
Q: What if my order arrives damaged?
A: Contact us immediately if your order arrives damaged. We'll arrange for replacement or refund as appropriate. Take photos of damaged items and packaging to help us process your claim quickly.
BUSINESS ACCOUNTS
Q: Do you offer business accounts?
A: Yes, we specialize in serving wineries, breweries, craft beverage industry and related businesses. We can set up business accounts with NET payment terms, volume pricing, and dedicated customer service.
Q: What are the benefits of a business account?
A: Business accounts receive volume pricing, NET payment terms (with credit approval), priority customer service, custom ordering assistance, and access to our full product catalog including specialty items.
Q: How do I set up a business account?
A: Contact us with your business information, including business name, tax ID, contact details, and expected order volumes. We'll work with you to set up an account that meets your specific needs.
Q: Do you offer volume contracts?
A: Yes, we can establish volume contracts for businesses with consistent, large-volume needs. These contracts can include locked pricing, guaranteed inventory allocation, and flexible delivery schedules.
TECHNICAL SPECIFICATIONS
Q: What are the technical specifications of your bottles?
A: We provide detailed technical specifications for all our products including dimensions, weight, capacity, closure compatibility, and material specifications. Contact us for specific technical data sheets.
Q: Are your products food-grade certified?
A: Yes, all our bottles and closures meet FDA food-grade requirements and industry standards for wine and beer packaging. We can provide certification documentation upon request.
Q: What quality control measures do you have?
A: We maintain strict quality control standards including incoming inspection, inventory management, and careful packaging to ensure products arrive in perfect condition. We work only with certified manufacturers who meet our quality standards.
Mobile Bottling
Q: What is mobile bottling?
A: Mobile bottling is when we bring our full bottling line directly to your winery. We handle bottling, corking or screwcapping, labeling, and prepare bottles for case packing—all on-site to streamline your production.
Q: What regions do you serve?
A: We currently serve Virginia, Maryland, North Carolina, Pennsylvania, and New Jersey. If you're located nearby but unsure, feel free to reach out and confirm.
Q: How far in advance should I schedule mobile bottling?
A: We recommend booking at least six months in advance. Our calendar fills up quickly, especially during peak bottling season.
Q: What types of closures do you support?
A: We support both natural corks and screwcaps (BVS). Be sure to let us know your closure type when submitting your request.
Q: What bottle sizes and formats can you accommodate?
A: We bottle standard 750ml wine bottles and other common wine formats. Let us know your specifications and we’ll confirm compatibility with our line.
Q: Do I need to provide power or other utilities?
A: We bring our own power for the bottling line. However, if you require filtration services, you must provide power for that portion of the process.
Q: What does the winery need to provide on bottling day?
A: You’ll need wine ready in tanks, a clean and level area for our truck and line, and your own team to pack bottles into boxes. If filtration is needed, you must provide power.
Q: Do you offer label printing?
A: No, we do not offer label printing. You must provide pre-printed labels ready for application.
Q: Do you apply labels and capsules?
A: Yes, we apply both labels and capsules using your provided materials. The winery is responsible for packing the finished bottles into cases.
Q: What is your minimum daily charge?
A: Our minimum is $2,000 per day, which typically covers around 600 cases. We can accommodate smaller runs when possible.
Q: How many cases can you bottle in a day?
A: We average around 1,200 cases per day. With one wine and no bottle changes, we may reach 1,500 cases. Multiple wines or bottle changes may reduce the total output.
Q: What types of beverages can you bottle?
A: While wine is our primary focus, we may also support products like cider, mead, and ready-to-drink beverages. Contact us to confirm your product is a fit.
Q: How much does mobile bottling cost?
A: Pricing varies based on run size, closure type, and services used. You can view our current pricing at wineandbeersupply.com/pages/mobile-bottling-prices.
Q: Can you supply bottles, corks, or screwcaps?
A: Yes, we can provide bottles, natural corks, screwcaps, and capsules. Let us know what you need and we’ll include it in your quote.
Q: How do I get started with mobile bottling?
A: Simply fill out our request form at wineandbeersupply.com/pages/schedule-mobile-bottling. Our team will follow up with availability, next steps, and a personalized quote.
